Dynamics 365 Retail

Dynamics 365 Retail is an end-to-end retail solution that delivers unified commerce across all channels. It encompasses sales, mobility, intelligence, and productivity, to help retailers and workers achieve more in a cloud-first, mobile-first manner. Retail offers comprehensive support to operate a wide range of business processes, such as merchandising, inventory, and channel management capabilities. It also provides immersive customer experiences across all touchpoints.

  • Dynamics 365 Commerce

    Built on the proven Dynamics 365 Retail capabilities—delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Commerce is available to preview customers now. Existing Dynamics 365 Retail customers will be able to update to Commerce once it becomes generally available.

  • Channel management

    As you set up your Retail experience, you will decide how to define and configure your stores, which can be brick-and-mortar stores, online stores, or call centers. Each retail store can have its own payment methods, delivery methods, price groups, income and expense accounts, registers, and staff. After you create your retail store, you create an assortment of products that you want the store to carry. You can also define store-specific prices and discounts that apply to products that are available in the store.

  • Clienteling and loyalty

    Customer needs constantly change. You must be able to quickly and effectively keep up with changes in buying habits and trends, so that you can target and attract new customers, but also keep your existing customer base happy.

  • Hardware and peripherals

    Retail Modern point of sale (MPOS) and Cloud POS can use a wide range of hardware peripherals. Both MPOS and Cloud POS offer multiple interfaces and deployment options to help you with your various business scenarios.

  • Intelligence

    Advanced analytics bring the power of machine learning to retail challenges, and enable predictive, optimized, and personalized insights that help lead to growth and profitability. Retail lets you deliver visual reports on any device, whether it's online or offline. Additionally, you can help customers identify products and services that meet their needs before the time of purchase.

  • Monitoring and diagnosis

    Retail lets you monitor sales and margin performance in real time across various levels of the organization hierarchy.

  • Merchandising

    Before you can offer products for sale in your retail channels, you must create and configure the products in Retail. You can create the products, define the product properties and attributes, and assign the products to retail category hierarchies. To make the products available to your retail channels and add them to an active assortment, you must release the products to the legal entities where they are available.

  • Store operations and POS

    MPOS is a POS app for PCs, tablets, and phones. Sales staff can process sales transactions and customer orders, perform clienteling activities, and perform daily operations and inventory management on mobile devices anywhere in the store, and also at PC-based registers. Cloud POS is a browser-based POS that can be started in any standard browser.

Case study

From 2017 Nov to 2019 Mar, OutsourceAX helped Michael Kors China upgrade their Dynamcis Ax2012 Retail to Dynamics 365 Retail

Integration with:
  • External CRM System
  • External eCoupon System
  • 3rd-party WMS, eCommerce, Tmall
  • AliPay, WechatPay
PC, iPad, iPhone



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